Our warehouse is based in Canada, and we ship orders to Canada and the United States only. All orders are traceable via the tracking link in your confirmation.
Processing Time & Shipping Methods
Orders placed before 12:00 PM (Ontario Time) ship same business day; after noon they ship next business day.
| Method | Delivery Time | Postage |
|---|---|---|
| Expedited Parcel | 1–8 business days | Varies by weight & destination |
| Xpresspost | 1–3 business days | Varies by weight & destination |
| Priority | 1–2 business days | Varies by weight & destination |
| Standard Shipping | 1–8 business days | Free over $1,000 CAD |
Delivery Time Details
To Canada: 1–8 business days (incl. processing).
To the USA: 2–9 business days (incl. processing).
We aim for on-time delivery; if your order is delayed by more than 1 week, you’ll receive a 10% refund.
If delayed 3 weeks or longer, we refund 100%.
Tax
We collect all applicable duties and taxes on orders shipping to Canada & the USA. We are not responsible for any additional tariffs imposed by the destination country.
Canceling an Order
We process quickly—but if you need to cancel, please email support@ezmall.ca or use Live Chat as soon as possible. Cancellation is free if the order hasn’t shipped; we cannot guarantee cancellation once processing begins.
If you have any questions about our shipping policy, feel free to email us at info@ezmall.ca.