Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@ezmall.ca.
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- Pre Sale Questions
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
How do I place an order?
To place an order, simply browse our website, select the product you wish to purchase, and click Add to Cart. When you’re ready, go to your cart and click Checkout. Follow the prompts to enter your shipping and payment details to complete your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other popular digital wallets. All available options will be shown at checkout.
How do I track my order?
Once your order has shipped, you’ll get a confirmation email with a tracking number. Use that number on the courier’s website (or the “Track Order” page on our site) to see real-time updates.
What is your returns policy?
We offer a 30-day return policy on most items. If you’re not satisfied, contact our customer service team within 30 days of delivery to initiate a return.
Do your products come with warranties?
Yes—most manufacturers include a warranty on their products. Please see our Warranty page for full details on coverage and service procedures.
Are there any hidden fees when I place an order?
No. We believe in full transparency: all shipping charges, taxes, and fees are displayed clearly during checkout before you confirm payment.
Can I place an order without creating an account?
Yes—you can check out as a guest. Creating an account is optional but lets you view past orders, save your cart, and speed up future checkouts.
How can I contact customer service?
You can email us at info@ezmall.ca. We aim to respond within 24 hours, Monday–Friday.
Where do you ship to, and how long does it take
We ship from our Canada warehouse to addresses across Canada and the United States. Transit times vary by region but most orders arrive within 3–7 business days.
How is my order shipped?
We use reliable carriers (e.g. UPS, FedEx, Canada Post) to ensure safe, timely delivery. Tracking info is emailed as soon as your order is dispatched.
After Sale Questions
Can I change my shipping address after placing an order?
Contact us right away—if your order hasn’t shipped, we’ll do our best to update the delivery address for you.
Can I cancel my order after it has been placed?
If you need to cancel, please reach out to us immediately. We can cancel orders that haven’t yet entered the shipping process.