We offer a 30-day window for returns & refunds on most physical goods. Please read the policy below to see if your order qualifies.
Return & Exchange Guidelines
- Contact us at info@ezmall.ca within 30 days of delivery with your order number and issue description. We’ll reply within 2 business days.
- For returns/exchanges within 30 days, return shipping is covered by us. Items must be unused, in original packaging with all accessories.
30-Day Eligibility
- Defective items received
- Damaged in transit
- Incorrect or different products shipped
- Missing parts or components
Non-Returnable Items
We cannot accept returns on sale items or gift cards. Packages returned due to customer address errors or refusal of delivery are not eligible.
How to Request a Refund or Exchange
- Reach out to info@ezmall.ca for approval.
- If approved, we will send you the **return shipping address** in your confirmation email.
- Include photos/video of damage or defect if requested; destroyed items must be verified by us.
- Once we receive and inspect, refunds/exchanges are processed within 2 business days (confirmation may take 3 days).
- Refunds are issued to your original payment method and appear in 5–7 business days.
Partial & Full Refunds
- Minor defects or shipping damage: amount refundable is negotiable.
- Missing orders (not delivered within 3 weeks): full refund.
- Approved refunds are returned via your original payment method (e.g. PayPal refunds go to your PayPal account).
- If you haven’t received your refund after 7 business days, please contact us at info@ezmall.ca.
Have questions? Email us at info@ezmall.ca.